FAQs

Frequently Asked Questions

1. How long does shipping take?  
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days.

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2. Do you offer returns or refunds?  
Yes. If you’re not satisfied with your purchase, you can request a return or refund within 14 days of receiving your order. Items must be in original condition.

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3. How can I track my order?  
Once your order is shipped, you’ll receive a tracking number via email. You can use it to follow your delivery in real time.

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4. What if my order is delayed?  
Delays can occasionally happen due to high demand or shipping carriers. If your order is taking longer than expected, feel free to contact us and we’ll assist you.

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5. How can I contact you?  
You can reach us anytime via email at Otiga.brandstore@gmail.com. We aim to respond within 24 hours.

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6. Are your products true to size?  
Yes, our products are designed to fit true to size. If you’re unsure, we recommend checking the size guide before ordering.

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7. Is my payment information secure?  
Absolutely. All payments are processed through secure and encrypted systems to ensure your information is fully protected.