Shipping policy
OTIGA Shipping Policy
At OTIGA, we are committed to delivering your order safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or public holidays.
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Shipping Timeframes
Delivery times vary depending on your location:
- Nigeria: 2–5 business days
- International: 5–10 business days
Please note that these are estimated delivery times and may vary due to external factors.
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Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.
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Order Tracking
Once your order has been shipped, you will receive a confirmation message with tracking details (if available).
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Delays
While we strive to meet all delivery timelines, delays may occur due to customs, logistics issues, or high demand periods. OTIGA is not responsible for delays beyond our control.
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Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for orders shipped to incorrectly provided addresses.
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Lost or Stolen Packages
OTIGA is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, please contact the shipping carrier directly.
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International Shipping
For international orders, customers may be required to pay customs duties or import taxes upon arrival. These charges are the responsibility of the customer.
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Contact Us
For any shipping-related questions or concerns, contact us at:
Otiga.brandstore@gmail.com
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OTIGA — Premium Goods. Delivered with Confidence.